Shipping policy

Shipping Policy

Last Updated: August 12, 2026

At VEXELON, we are committed to providing reliable and efficient shipping services for every order. Please review the following Shipping Policy carefully before placing your order.

1. Shipping Area

VEXELON currently ships within the Continental United States.

At this time, we do not ship to:

Alaska
Hawaii
Puerto Rico
P.O. Boxes
APO/FPO addresses

Shipping availability may vary depending on the product and destination.

2. Shipping From

Orders are shipped from our local U.S. warehouses located in:

Georgia (GA)
California (CA)
New Jersey (NJ)
Florida (FL)

Depending on inventory availability and your delivery address, your order may be fulfilled from the warehouse that provides the most efficient shipping route.

We may use UPS, USPS, FedEx, DHL, or other qualified third-party carriers to deliver your order.

3. Order Processing and Delivery Time

Orders typically require 5–7 business days to process before shipment.

During peak sales periods, promotional events, holidays, or periods of unusually high order volume, processing times may be longer.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

After dispatch, please allow approximately 5–7 additional business days for delivery.

Estimated Total Delivery Time

10–14 business days

Delivery estimates are based on business days, Monday through Friday, excluding weekends and U.S. public holidays.

Please note that all delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to:

Carrier delays
Weather conditions
Transportation disruptions
Peak-season shipping volumes
Address-related issues
Other circumstances beyond VEXELON's reasonable control

4. Shipping Charges and Separate Shipments

Electric motorcycles and other large or high-value products may be shipped in separate packages when necessary.

This shipping method helps us:

Keep individual packages within carrier weight and size limitations
Reduce the risk of transportation damage
Improve shipping efficiency
Provide individual tracking information for each package

For applicable electric motorcycle shipments, shipping charges may be assessed based on the number of packages required for your order.

Unless otherwise stated on the product page or at checkout:

Single-unit shipment: $180
Two-package shipment: $240

The actual shipping arrangement may vary depending on the product, destination, warehouse, and carrier requirements.

5. Shipping Address Changes

Before Shipment

There is no charge for changing your shipping address before your order has been shipped and tracking information has been issued.

Please contact our customer service team as soon as possible if you need to change your address.

After Shipment

Once tracking information has been issued, changes to the shipping address may no longer be possible or may result in additional charges.

If a package has already been successfully delivered to the original shipping address and you request a subsequent address change or reshipment, an additional $50 per item may apply.

Any changes requested after shipment, including but not limited to:

Changing the delivery address
Placing an order on hold
Requesting carrier delivery changes
Updating shipping preferences

may delay delivery and may also delay replacement or refund processing.

If you need to change the color, model, or other configuration of your VEXELON electric motorcycle, the request must be submitted before the order ships.

6. Refused, Undeliverable, or Unclaimed Packages

If you refuse delivery, provide an incorrect or incomplete shipping address, or otherwise cause a package to be returned to VEXELON or the carrier due to non-delivery, a $180 return or reshipping fee per applicable item may apply.

Any additional carrier charges resulting from an incorrect address, refused delivery, failed delivery attempt, or other customer-caused shipping issue may also be the customer's responsibility.

Refunds, if applicable, will be processed only after the returned product has been received and inspected, and applicable shipping and handling costs may be deducted from the refund.

7. Tracking Information

Once your order has been dispatched, VEXELON will send tracking information to the email address provided with your order.

If your order contains multiple packages, you may receive multiple tracking numbers.

Tracking information may take some time to become active after the carrier receives the package.

You can also contact us for order and shipping information:

Email: services@vexelonmoto.com

Website: VEXELONMOTO.COM

We typically respond to customer inquiries within 24 hours, excluding weekends and public holidays.

8. Third-Party Shipping Providers

VEXELON may use third-party logistics providers and shipping carriers to fulfill and deliver orders.

For shipments handled by third-party logistics providers, VEXELON may be unable to provide shipping documentation beyond the tracking information supplied by the applicable carrier or logistics provider.

9. Lost, Stolen, or Misdelivered Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

VEXELON is not responsible for packages that are lost, stolen, or misdelivered as a result of circumstances outside our reasonable control, including actions or omissions by the carrier or incorrect delivery information provided by the customer.

If tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier.

You should also contact VEXELON at services@vexelonmoto.com so we can assist with the carrier investigation where applicable.

10. Returns and Return Shipping Costs

If a return is requested because of a customer-related reason, the customer is responsible for the applicable return shipping costs.

Return shipping costs are generally non-refundable.

If a return is required because VEXELON shipped the wrong product, the product arrived damaged due to shipping, or the product has another issue attributable to VEXELON, VEXELON will handle the applicable shipping arrangements in accordance with our applicable Return Policy and Limited Warranty.

Standard Return Shipping Fees

Unless otherwise stated in the applicable return authorization:

Electric motorcycle: $180 per unit
Accessory: $30 per item
Battery: $100 per unit

Actual return costs may vary depending on package dimensions, weight, destination, carrier requirements, and the shipping method used.

Customers should not independently ship an electric motorcycle or battery back to VEXELON without first obtaining return instructions and authorization from our customer service team.

11. Battery Return Requirements

Lithium-ion batteries are subject to carrier transportation and safety requirements.

If a battery must be returned separately, it may need to be packaged and shipped independently according to applicable carrier requirements.

Customers must follow VEXELON's return instructions before shipping any battery.

Unauthorized battery shipments may be refused by the carrier and may result in additional costs or delays.

12. Shipping Damage

Please carefully inspect your package and product immediately upon delivery.

If your VEXELON electric motorcycle or any included component appears to have been damaged during shipping, please contact us at:

services@vexelonmoto.com

within 7 calendar days of delivery.

To help us process your claim efficiently, please provide:

Photos clearly showing the damaged product or parts
Photos of the shipping box and packaging materials
Photos of the shipping label
A description of the damage
A short video, if the damage or issue cannot be adequately demonstrated through photographs
Your order number

For freight deliveries, customers should inspect the shipment before signing for delivery and, where applicable, note visible damage on the delivery receipt or Bill of Lading before signing.

Important

Shipping damage claims are time-sensitive. Customers are responsible for inspecting their order promptly after delivery and notifying VEXELON within the applicable claim period.

Failure to provide timely notice or required documentation may affect our ability to process a shipping damage claim.

13. Packaging and Documentation

For shipping damage claims, VEXELON may require customers to retain the original shipping carton, packaging materials, accessories, and paperwork until the claim has been resolved.

Do not discard the original packaging until you have confirmed that the product has arrived in satisfactory condition.

If a carrier inspection or return shipment is required, failure to retain the original packaging may delay or affect the claim process.

14. Shipping Damage and Limited Warranty

Damage caused during transportation is handled separately from defects covered by VEXELON's Limited Warranty.

If an eligible component is damaged during shipment, VEXELON may, at its discretion and subject to the applicable claim requirements:

Provide replacement parts;
Provide repair assistance;
Provide other reasonable remedies; or
Provide compensation where appropriate.

Shipping damage does not automatically mean that the product qualifies for a Limited Warranty claim.

For details regarding product defects and warranty coverage, please refer to VEXELON's Limited Warranty Policy.

15. Customer-Arranged Shipping

VEXELON's shipping damage protection may not apply when the customer:

Arranges their own shipping;
Uses a freight forwarder;
Uses a third-party transportation service not authorized by VEXELON; or
Redirects the shipment through an unauthorized carrier or logistics provider.

VEXELON is not responsible for damage occurring after the product has been transferred to a customer-selected freight forwarder or other independently arranged shipping service.

16. Delivery Delays

Shipping times may be affected by:

Severe weather
Natural disasters
Carrier delays
Public holidays
Transportation disruptions
Warehouse or inventory issues
Address problems
Unexpected logistics conditions
Other circumstances beyond VEXELON's reasonable control

If your order has not arrived within the estimated delivery timeframe, please contact us at services@vexelonmoto.com.

We will review the tracking information and assist with the next appropriate steps.

Please understand that estimated delivery dates are provided for reference only and do not constitute a guaranteed delivery date.

17. Accessories Shipping

For accessory orders:

Orders Over $99

We offer free shipping on accessory orders over $99.

Orders Under $99

For accessory orders below $99, applicable shipping charges will be calculated based on the delivery destination and displayed at checkout.

Shipping availability and delivery times may vary depending on the product and destination.

18. Contact Us

If you have any questions regarding shipping, tracking, delivery, address changes, or shipping damage, please contact our customer service team:

VEXELON