01
Bike frame
1 YEAR
Eligible manufacturing defects in the original frame. Cosmetic finish, corrosion, impact damage, and modification are excluded.
OWNER SUPPORT / WARRANTY
COVERAGE, MADE CLEAR.
A straightforward limited warranty, a documented claim path, and direct support when a covered component does not perform as intended.
01COVERAGE SCHEDULE
Know what is covered before you need it.
The periods below begin on the date the bike is delivered to the original retail purchaser. Replacement parts do not restart or extend the original warranty period.
COMPONENT
COVERAGE PERIOD
SCOPE
02
Battery
1 YEAR
Eligible manufacturing defects in the original battery when used, charged, and stored according to the owner documentation.
03
Motor and controller
1 YEAR
Eligible manufacturing defects in the original drive motor and controller under normal intended use.
04
Original components
1 YEAR
Eligible manufacturing defects in original non-wear components. The schedule excludes tires, tubes, brake pads, rotors, chains, sprockets, bearings, grips, and other consumable wear items.
Coverage is limited to eligible defects in materials or workmanship. Final eligibility and remedy are determined after review of the claim evidence.
02POLICY TERMS
Built for defects. Not ordinary wear.
This limited warranty addresses manufacturing defects. It does not replace routine inspection, maintenance, safe use, or correct storage.
IN SCOPE
What may be covered
- Verified defects in original materials or workmanship
- Eligible original components within their stated coverage period
- Transit damage reported with prompt, complete documentation
- Approved repair or replacement at VEXELON's discretion
OUT OF SCOPE
What is not covered
- Normal wear, cosmetic damage, corrosion, or routine adjustment
- Crashes, misuse, neglect, improper storage, or water intrusion
- Unauthorized modification, repair, or incompatible parts
- Improper assembly, maintenance, charging, or electrical use
- Competition, rental, or commercial use unless approved in writing
- Labor, diagnostics, recovery, loss of use, or third-party fees
OWNER ELIGIBILITY
Coverage is issued to the original retail purchaser and requires proof of purchase. Any transferability must be confirmed by VEXELON in writing before a claim is submitted.
03WARRANTY CLAIMS
One clear path from issue to resolution.
Do not continue riding a bike that may be unsafe. Contact support before disassembly or repair so the issue can be documented and the correct next step confirmed.
- 01STOP AND DOCUMENT
Stop using the bike if safety may be affected. Record the symptoms and when they began.
- 02PREPARE THE DETAILS
Gather your order number, serial number, mileage, and clear photos or video.
- 03CONTACT SUPPORT
Submit the information through the VEXELON contact page or support email.
- 04REVIEW AND RESOLUTION
Follow the approved diagnostic, return, repair, or replacement instructions.
What to include with every claim
- 01Order number and purchaser name
- 02Bike model and serial number
- 03Current mileage and delivery date
- 04Clear photos and a short video
- 05Issue description and relevant history
WARRANTY FAQ
THE DETAILS THAT MATTER.
Direct answers to common questions about ownership, service, evidence, and exclusions.
01 When does warranty coverage begin?
Coverage begins on the date the bike is delivered to the original retail purchaser. Keep your order confirmation and delivery record as proof.
02 Is the warranty transferable?
The warranty is issued to the original retail purchaser. Contact VEXELON before purchase or transfer to confirm whether any remaining coverage can be transferred in writing.
03 Are labor and repair-shop fees covered?
Unless VEXELON approves them in writing before the work begins, third-party labor, diagnostics, installation, recovery, and service fees are not covered or reimbursed.
04 Are tires, brake pads, chains, and other wear items covered?
Wear items are not covered for ordinary wear. A claim may still be reviewed when clear evidence shows a manufacturing defect rather than wear, damage, misuse, or incorrect adjustment.
05 What can void or exclude a claim?
Claims may be excluded for crashes, misuse, competition or commercial use, neglected maintenance, improper assembly or charging, water intrusion, unauthorized repair, modified wiring or controls, incompatible parts, removed serial numbers, or continued use after a safety issue appears.
06 How quickly should I report shipping damage?
Report it as soon as possible because carrier claims are time-sensitive. Keep the carton, pallet, labels, and packing materials, and send clear photos or video before assembly or use.