Privacy Policy

Last Updated: August 12, 2026

VEXELON KINETIC LABS INC. ("VEXELON," "we," "us," or "our") operates the VEXELON brand and the website VEXELONMOTO.COM (the "Site").

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Site, purchase our products, contact us, or otherwise interact with our services.

By using the Site, you acknowledge the practices described in this Privacy Policy.

1. Collection of Personal Information

When you visit our Site, we may collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

We may also collect information that you voluntarily provide when you contact us for customer service, warranty support, business inquiries, or other purposes.

For purposes of this Privacy Policy, "Personal Information" means information that identifies, relates to, describes, or could reasonably be associated with an individual.

Device Information

Examples of Personal Information collected:

• Web browser type and version
• IP address
• Time zone
• Cookie information
• Pages and products viewed
• Search terms
• Referring pages
• Information about how you interact with the Site

Purpose of collection:

We collect this information to properly load and display the Site, understand how visitors use our Site, improve our services, analyze website performance, and help maintain website security.

Source of collection:

This information may be collected automatically through cookies, log files, web beacons, tags, pixels, and similar technologies when you access or interact with our Site.

Disclosure for a business purpose:

This information may be shared with service providers and processors that assist us in operating and analyzing our Site, including Shopify.

Order Information

Examples of Personal Information collected:

• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment information
• Order details
• Products purchased
• Other information necessary to complete your transaction

Purpose of collection:

We use this information to:

• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Provide invoices and order confirmations
• Communicate with you regarding your order
• Provide customer service
• Prevent and detect fraud or other potentially unauthorized transactions
• Administer returns, refunds, and warranty claims
• Provide information about our products and services, where permitted and consistent with your preferences

Source of collection:

Information is provided directly by you when you place an order or otherwise interact with our Site.

Disclosure for a business purpose:

Order information may be shared with payment processors, Shopify, shipping carriers, logistics providers, fraud-prevention providers, and other service providers necessary to fulfill your order and operate our business.

Customer Support Information

Examples of Personal Information collected:

• Name
• Email address
• Phone number
• Order number
• Product information
• Information included in your customer service request
• Photos, videos, or other materials you voluntarily provide for warranty or product support

Purpose of collection:

We use this information to provide customer service, respond to inquiries, process warranty claims, assist with returns and refunds, troubleshoot product issues, and communicate with you regarding your request.

Source of collection:

Information is provided directly by you.

Disclosure for a business purpose:

Customer support information may be shared with relevant service providers or business partners when reasonably necessary to provide customer support, process warranty claims, arrange shipping, or resolve product-related issues.

2. Minors

The Site is not intended for children under the age of 13.

We do not knowingly collect Personal Information from children under 13.

If you are a parent or legal guardian and believe that a child has provided Personal Information to us, please contact us at:

services@vexelonmoto.com

If we become aware that we have collected Personal Information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

3. Sharing of Personal Information

We may share Personal Information with service providers, contractors, and other third parties when reasonably necessary to operate our business, provide our services, fulfill orders, process payments, communicate with customers, and comply with legal obligations.

For example:

Shopify

We use Shopify to operate our online store, process transactions, and provide e-commerce services.

Shopify's privacy practices are described in its Privacy Policy.

Payment Providers

We may share information with payment processors and financial service providers to process payments, prevent fraud, and complete transactions.

Shipping and Logistics Providers

We may share your name, shipping address, phone number, order details, and other information necessary for delivery with shipping carriers, logistics providers, warehouses, and fulfillment partners.

Legal and Regulatory Requirements

We may disclose Personal Information when reasonably necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests, subpoenas, court orders, or legal processes
• Protect our rights, property, or safety
• Detect, investigate, or prevent fraud or other unlawful activity
• Enforce our Terms of Service or other applicable agreements

We do not sell Personal Information for monetary consideration in the ordinary course of our business.

4. Behavioral Advertising and Analytics

We may use Personal Information and information collected through cookies and similar technologies to understand how visitors interact with our Site, measure advertising performance, and provide advertising or marketing communications that may be relevant to you.

We may work with third-party advertising and analytics providers, including services such as Google Analytics, Meta, and other advertising platforms.

Google Analytics

Google Analytics may help us understand how visitors interact with our Site and improve our website and services.

Information about how Google handles Personal Information can be found in Google's privacy documentation.

You may also use available Google tools or browser settings to manage certain analytics and advertising preferences.

Advertising Partners

We may share information regarding your website visits, purchases, interactions with advertisements, and similar activity with advertising partners.

Depending on your location and applicable law, this information may be shared directly or through cookies, pixels, tags, and similar technologies, subject to applicable consent requirements.

5. Your Advertising Choices

Depending on your location and applicable law, you may have options to control or opt out of certain personalized advertising.

You may also manage advertising preferences through the settings provided by individual advertising platforms, your browser, or your device.

You can also use industry opt-out tools where available, including the Digital Advertising Alliance's consumer choice tools.

Please note that opting out of personalized advertising does not necessarily mean that you will stop seeing advertisements from VEXELON. You may continue to receive advertisements, but they may be less personalized.

6. Use of Personal Information

We use Personal Information for purposes including:

• Providing and improving our products and services
• Operating and maintaining our Site
• Processing and fulfilling orders
• Processing payments
• Arranging shipping and delivery
• Providing order confirmations and updates
• Providing customer service
• Processing returns, refunds, and warranty claims
• Detecting and preventing fraud
• Maintaining website security
• Analyzing website traffic and performance
• Understanding customer preferences
• Sending marketing communications where permitted
• Providing information about products, services, promotions, and offers
• Complying with legal and regulatory obligations

7. Lawful Basis for Processing

If you are located in the European Economic Area ("EEA"), the United Kingdom, or another jurisdiction where a lawful basis is required, we may process your Personal Information based on one or more of the following legal bases:

• Your consent
• Performance of a contract with you
• Compliance with our legal obligations
• Protection of your vital interests
• Performance of a task carried out in the public interest, where applicable
• Our legitimate interests, provided those interests do not override your fundamental rights and freedoms

Where we rely on consent, you may withdraw your consent at any time, subject to applicable law.

8. Data Retention

We retain Personal Information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Processing and maintaining order records
• Providing customer support
• Handling warranty and return claims
• Maintaining accounting and business records
• Complying with legal, tax, and regulatory requirements
• Resolving disputes
• Preventing fraud and protecting our legal rights

When Personal Information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.

9. Automated Decision-Making

We do not make decisions based solely on automated processing of customer Personal Information that produce legal or similarly significant effects on individuals.

However, certain third-party service providers, including Shopify and payment or fraud-prevention providers, may use automated systems to identify potentially fraudulent or unauthorized transactions.

These systems may temporarily restrict transactions, payment methods, IP addresses, or other information associated with suspected fraudulent activity.

10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your Personal Information.

These rights may include:

• The right to know what Personal Information we collect and use
• The right to access Personal Information we maintain about you
• The right to request correction of inaccurate information
• The right to request deletion of Personal Information, subject to applicable exceptions
• The right to request portability of certain Personal Information
• The right to opt out of certain marketing or personalized advertising
• The right to withdraw consent where processing is based on consent
• The right to object to certain processing
• The right to restrict certain processing, where applicable

To exercise applicable privacy rights, please contact us using the information provided in the Contact Information section below.

We may need to verify your identity before completing certain requests.

11. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act ("CCPA"), as amended.

Subject to applicable law and certain exceptions, California residents may have rights including:

Right to Know

You may request information about the categories and specific pieces of Personal Information we collect, use, disclose, or otherwise process.

Right to Delete

You may request deletion of Personal Information we have collected from you, subject to applicable exceptions.

Right to Correct

You may request correction of inaccurate Personal Information.

Right to Data Portability

You may request that certain Personal Information be provided to you in a portable format.

Right to Opt Out

You may have the right to opt out of certain sales or sharing of Personal Information, including certain forms of targeted or cross-context behavioral advertising, as defined by applicable law.

Right to Limit Certain Uses

Where applicable, you may have the right to limit certain uses or disclosures of Sensitive Personal Information.

Non-Discrimination

We will not unlawfully discriminate against you for exercising privacy rights granted to you under applicable law.

To exercise these rights, contact:

services@vexelonmoto.com

You may also designate an authorized agent to submit a request on your behalf where permitted by law.

12. Cookies

A cookie is a small amount of information placed on your computer or mobile device when you visit a website.

We use cookies and similar technologies for purposes including:

• Operating essential website functions
• Remembering preferences
• Maintaining shopping cart information
• Supporting checkout
• Maintaining customer account sessions
• Understanding website usage
• Measuring website performance
• Analyzing traffic
• Supporting marketing and advertising
• Understanding referrals and landing pages

Some cookies are essential for the Site to function properly, while others are used for analytics, advertising, or other purposes.

13. Cookies Necessary for Store Functionality

Our Shopify-powered store may use cookies and similar technologies necessary to provide core functionality.

Examples may include cookies associated with:

• Storefront navigation
• Shopping cart functionality
• Checkout
• Customer accounts
• Session management
• Security
• Customer preferences

These technologies may include Shopify cookies such as:

• _ab
• _secure_session_id
• cart
• cart_sig
• cart_ts
• checkout_token
• secret
• secure_customer_sig
• storefront_digest
• _shopify_u

The specific cookies used on our Site may change as Shopify updates its services and as we add or remove functionality.

14. Analytics and Reporting Cookies

We may use analytics and reporting technologies to understand how visitors interact with our Site and to improve our services.

These technologies may include cookies such as:

• _tracking_consent
• _landing_page
• _orig_referrer
• _s
• _shopify_fs
• _shopify_s
• _shopify_sa_p
• _shopify_sa_t
• _shopify_y
• _y

These technologies may be used for purposes including:

• Tracking website sessions
• Understanding landing pages
• Measuring website traffic
• Analyzing Shopify store performance
• Understanding marketing and referral activity

The exact cookies and technologies used may change over time.

15. Cookie Control and Management

You can control or manage cookies through your browser settings.

Most browsers automatically accept cookies, but you may configure your browser to:

• Block cookies
• Delete existing cookies
• Notify you before cookies are stored
• Restrict certain types of cookies

Please note that disabling or blocking certain cookies may affect the functionality and performance of the Site. Certain features, including shopping cart, checkout, account functionality, or preferences, may not function correctly.

Blocking cookies may also not completely prevent information from being shared with third-party service providers or advertising partners.

16. Do Not Track

Some web browsers may provide a "Do Not Track" signal.

Because there is currently no universally accepted industry standard for responding to such signals, our Site may not respond to browser-based Do Not Track signals in all circumstances.

Where required by applicable law, we will honor applicable privacy preference signals as required.

17. International Data Transfers

Depending on where you are located, your Personal Information may be transferred to, stored in, or processed in countries other than your country of residence.

For example, information processed through Shopify and other service providers may be processed in the United States, Canada, Ireland, or other jurisdictions where our service providers operate.

Where required by applicable law, we take reasonable steps to ensure that international transfers of Personal Information are subject to appropriate safeguards.

18. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the Internet or storing information electronically is completely secure.

Accordingly, we cannot guarantee the absolute security of Personal Information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business practices
• Changes to our Site or services
• Changes to technology
• Changes to applicable laws and regulations
• Changes to privacy or data protection requirements

When we update this Privacy Policy, we will revise the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle Personal Information.

20. Contact Information

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise applicable privacy rights, please contact us:

VEXELON KINETIC LABS INC.

Website: VEXELONMOTO.COM

Customer Service & Privacy Inquiries:
services@vexelonmoto.com

Phone:
+1 (626) 999-5302

Mailing Address:
VEXELON KINETIC LABS INC.
1521 Blake St Ste 47010
Denver, CO 80202
United States

For business inquiries and commercial partnerships:

business@vexelonmoto.com

If you are dissatisfied with our response to a privacy request, you may have the right to contact the relevant data protection or privacy regulatory authority in your jurisdiction.

21. Text Message Notifications

If VEXELON offers SMS or text-message notifications and you voluntarily subscribe to receive them, you may receive automated text messages regarding your orders, products, services, promotions, or other communications for which you have provided consent.

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier and plan.

Consent to receive marketing text messages is not a condition of purchasing any product or service.

You may opt out of marketing text messages at any time by following the unsubscribe instructions provided in the applicable message, including replying STOP where supported.

You may also contact us at:

services@vexelonmoto.com

Opting out of marketing text messages does not necessarily prevent you from receiving transactional or service-related communications that are necessary to fulfill an order or provide services.

Effective Date: August 12, 2026

Last Updated: August 12, 2026